Liros as a Gorgias alternative
Gorgias is a helpdesk built around Shopify, and that is the right instinct: for a webshop, the order is the context. Liros starts from the same place and keeps going — into the warehouse system, the carrier and the returns platform, which is where “where is my parcel” is actually answered.
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Where Liros is different
Past the order, into the logistics
Shopify says the order shipped. Your warehouse says when it was picked, and PostNord, DAO or Shipmondo say where it is now. Liros reads all of them before it answers, which is why nine in ten order-status questions never reach a person.
Not only Shopify
Shopify, WooCommerce and Magento on the shop side, and the Nordic logistics stack — PostNord, DAO, Shipmondo, PeakWMS, Returnflows — on the other. If you run something else, we build the connection at no extra cost.
Written answers, not rules
There is no rule builder to keep in sync with your catalogue. Liros reads what your shop actually says today and writes the answer, in whatever language the customer wrote in.
One price, every integration
A fixed monthly price for a volume of resolved conversations. No setup fee, no per-integration charge, no add-on tier to unlock the automation.
What buyers ask us
We are Shopify-only. Does the rest matter?
It does the moment a customer asks where the parcel is. Shopify knows a label was created; it does not know the parcel sat at a distribution centre for two days. That answer lives with the carrier and, before that, in your warehouse system — which is why Liros connects to both.
Can it start and process returns?
It explains your return terms on every plan, and it starts the return itself once your returns platform is connected. We integrate with Returnflows today, with Reversio and Float on the way, and we build others on request.
What does it do with a question it should not answer?
It hands the conversation to you with the work already done: the order, the shipping status and the customer's details gathered in one place. You make the call; you do not go looking.
Put both tools in front of your own tickets
Thirty minutes with your own shop's questions, no slides. That is usually all it takes to tell two platforms apart.