The product
Autonomous support for e-commerce
Liros answers your customers' questions for you, day and night, using your own order, shipping and product data. You get your time back. Your customers get the right answer in seconds.
What it does
The questions it takes off your hands
Most of a webshop's support is the same few questions, asked again and again. Here is what Liros does with them.
- “Where is my order?”
- Finds the order, checks the carrier, and answers with the current status and the tracking link.
- “When will it arrive?”
- Reads the carrier's estimate and tells the customer.
- “Can I return this?”
- Explains your return terms, and starts the return when your returns system is connected.
- “Where is my refund?”
- Checks the order and tells the customer what has happened and when the money arrives.
- “Do you have this in size M?”
- Answers from your product catalogue and links to the product.
Step by step
What happens when a customer writes
One question, followed through Liros: it understands what is being asked, finds the facts in your systems, and answers. Watch it run.
How it works
We set it up with you
You do not need a technical team. We connect everything for you and help train the AI, so it works as well as it can from the first day.
- 01
We connect your shop, carriers and inbox
Together with you, in our first meetings. Each connection takes minutes once we are in.
- 02
We help it learn your products and your rules
Your product pages, your FAQ, your return terms. We train it with you until the answers sound like you.
- 03
It answers on your website and in your inbox
In the chat on your site and on the emails that land in your support inbox. When it should not answer, it hands over to you.
Integrations
It works with the systems you already use
Liros reads from your shop, your carriers and your other tools, so the answers are right.
- Shop
- Shopify, WooCommerce, Magento
- Shipping
- PostNord, DAO, Shipmondo
- Warehouse
- PeakWMS, and Smartpack on the way
- Returns
- Returnflows, with Reversio and Float on the way
- Other
- Traede, Selveo
Use something else? We build the connection for you, at no extra cost.
In your hands
You stay in control
The question every shop owner asks first: will it say something wrong to my customers? Here is what keeps that from happening.
You see every conversation
Every chat and every email is in one place. You can read along and take any conversation over at any time.
It only promises what you allow
Your return terms, your delivery times, your tone. It answers from your rules, not from guesses.
When it hands over, the work is done
If Liros cannot resolve a ticket, it hands it to you with everything already gathered: the order, the shipping status, the customer's details. You decide. You do not dig.
Product
Every part of Liros
The pieces the product is made of, one page each.
The AI support agent
This is the part that does the work. It reads what the customer is actually asking, decides what it needs to know, fetches it from your systems, and writes one clear answer. No scripts, no categories, no decision tree to maintain.
The chat widget
The chat on your site, answering instead of collecting an email address. It takes about five to ten minutes to put on the page, and from that point it answers day and night in whatever language the visitor writes in.
Email automation
The support inbox, answered. Liros reads each mail, works out what is being asked, looks up whatever it needs across your systems, and replies — in your tone, in the customer's language, with the facts checked rather than assumed.
The integrations behind the answers
An answer is only as good as the data behind it. Liros reads from the systems you already run — your shop, your carriers, your warehouse and your returns platform — so it can say where the parcel is rather than what your shipping policy says.
FAQ
Questions people ask before buying
- 82%of conversations resolved without a person involved
- Anylanguage your customers write in, answered in the same one
- EUwhere your data stays. It is never used to train anyone's models
How fast can we get Liros live?
After our initial meetings, where we clarify your needs and set up your solution, you get access to the app. Each integration, such as PostNord or the chat widget on your website, takes about 5 to 10 minutes to connect. As soon as your systems are connected, the support agent works immediately.
What happens when it cannot answer?
It hands the conversation to you, with everything it has already found: the order, the shipping status, the customer's details. You resolve the ticket with the facts in front of you instead of looking them up.
What types of support requests can the AI handle?
Liros isn't built around fixed scripts or categories. The AI understands what your customer is actually asking, finds the relevant information, and writes a clear, accurate answer, from simple product questions to more complex requests.
Which languages does it answer in?
Any language your customers write in. A question in Swedish gets a Swedish answer, a question in German a German one.
Are there any setup or hidden fees?
No. There are no onboarding costs, no surprise charges, and no extra price tag on the custom integrations we build for you. You pay one fixed monthly price based on your conversation volume. That's it.
Which integrations are included?
All integrations are included as standard on every plan. Whether you use Shopify, PostNord, or something more niche, we also build custom integrations for your specific systems at no extra cost. Being connected to all your tools is key to getting the most out of Liros, so it's part of what every customer gets.
Get started
Ready to hand over the repetitive questions?
One monthly price, no setup fee, no surprises. Book a demo and see Liros answer your own shop's questions.