The AI support agent
This is the part that does the work. It reads what the customer is actually asking, decides what it needs to know, fetches it from your systems, and writes one clear answer. No scripts, no categories, no decision tree to maintain.
Product
What it does
It works out the question first
“Where is my order #847291” is an order-status request; “does this run small” is a product question. It does not match keywords against a list — it reads the message and decides what to look up.
It fetches in parallel, then answers once
Shop, warehouse and carrier at the same time, and one coherent reply built from all three. Not three canned paragraphs stitched together.
It only promises what you allow
Your return terms, your delivery times, your tone. Where your rules do not cover the case, it hands over rather than guessing.
It answers in the customer's language
Whatever language the message arrives in, the answer goes back in the same one. One setup covers every market you sell into.
Questions about this
How much does it actually resolve?
Around 82% of conversations close without a person involved, and about 91% of order-status requests. First response is typically under 30 seconds, at any hour.
What stops it from inventing an answer?
It answers from your sources — your product pages, your FAQ, your return terms — and from live data it has actually fetched. When neither covers the case, it hands the conversation to you rather than filling the gap.
Can we read what it said?
Every chat and every email is in one place, and you can read along and take any conversation over mid-flow.
See it work on your own shop
Book 30 minutes and we run it on your questions, your orders and your systems.