The chat widget
The chat on your site, answering instead of collecting an email address. It takes about five to ten minutes to put on the page, and from that point it answers day and night in whatever language the visitor writes in.
Product
What it does
It answers instead of queuing
The visitor gets an answer in under 30 seconds rather than a form and a promise to get back to them. That is the difference between a sale and a closed tab.
It knows who it is talking to
Given an order number or an email, it looks the order up and answers about that order — status, carrier, expected delivery, return window.
It sells as well as it serves
Sizing, materials, stock, delivery cut-offs. It answers from your product catalogue and links to the product, which is where a pre-purchase question is supposed to end.
It hands over cleanly
When a person should take it, they get the whole conversation with the order, the shipping status and the customer's details already gathered.
Questions about this
How long does it take to install?
About five to ten minutes, like the other integrations. We set it up with you in the first meetings; you do not need a developer.
Does it work on mobile?
Yes. Most webshop traffic is on a phone, and the widget is built for it first.
What does it do outside opening hours?
The same thing it does inside them. That is most of the point: the questions do not stop at 17:00, and neither does the answer.
See it work on your own shop
Book 30 minutes and we run it on your questions, your orders and your systems.