Customer support
Support automation, by the question it answers
Most of a webshop's inbox is a handful of questions asked again and again. One page per question: what Liros does with it, and what your team is left holding.
“Where is my order?”, answered without you
It is the single most common message a webshop gets, and the least worth a person's time: open the shop, find the order, open the carrier, copy the tracking, write the reply. Liros does all five in seconds, and about 91% of these never reach anyone on your team.
Returns, handled from the first message
Returns questions are policy questions with an order attached: can I still send this back, what does it cost, where is my money. Liros answers all three from your own terms and the customer's actual order — and starts the return itself where your returns platform is connected.
Delivery and shipping questions
Before the order, it is “when would it arrive if I ordered now”. After it, it is “can I change the address”. Both are decided by data that lives in your shop and at your carrier, not in a shipping policy — which is why a chatbot reading only your FAQ gets them wrong.
Peak season, without the hiring round
Support volume in November and December does not rise gently — it multiplies, and it arrives at nine in the evening. The usual answer is temporary staff who need training before the week they are needed. Liros absorbs the volume it already knows how to answer, and leaves your team the cases that need judgement.
Hand this question over
Book 30 minutes and watch Liros answer it on your own orders and your own carriers.