“Where is my order?”, answered without you
It is the single most common message a webshop gets, and the least worth a person's time: open the shop, find the order, open the carrier, copy the tracking, write the reply. Liros does all five in seconds, and about 91% of these never reach anyone on your team.
Customer support
How Liros handles it
It finds the order from what the customer gave it
An order number, an email address, or enough of the thread to identify the purchase. No “please provide your order number” round trip.
It checks the parcel, not just the label
Your shop says it shipped. Your warehouse says when it was picked. PostNord, DAO or Shipmondo say where it is right now and when it is expected. Liros reads all of them.
One answer, not three fragments
Status, location, expected delivery and the tracking link in a single reply — and an offer to send the link on if the customer wants it.
It is awake when the customer is
Most of these arrive in the evening. Under 30 seconds to a first answer, day or night, in the language the customer wrote in.
Questions about this
What if the parcel is genuinely late?
It says so, with the carrier's current status and estimate rather than a stock apology. Where your rules say a late parcel needs a person — a claim, a reshipment, a goodwill decision — it hands the case over with everything already gathered.
Which carriers does it read?
PostNord, DAO and Shipmondo today, alongside PeakWMS on the warehouse side. If you ship with someone else, we build that connection at no extra cost.
Does it work for orders placed before we started?
Yes. It reads your live shop and carrier data, so any order those systems know about is an order it can answer on.
Hand this question over
Book 30 minutes and watch Liros answer it on your own orders and your own carriers.